Refund and Returns Policy

Refunds

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as foods and gummies cannot be returned. We also do not accept products that have been exposed to heat damage, for example a tincture or a vape left in a hot car for a period of time. Our gummies are heat sensitive and can melt. In summer we do our best to ship them with ice packs.

Additional non-returnable items:

Gift cards
Sale Items
Gummies
Flower

To complete your return, we require a receipt or proof of purchase. You must ship the item back to us at : OC Wellness Solutions, 8220 Katella Ave, Suite C, Stanton, CA 90680. Once we receive the item we will issue a refund. The refund can take 3-5 days to post to your credit card.

There are certain situations where only partial refunds are granted:

BOGO’s
Sale Items

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (3-5 days depending on your credit card company).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ocwellnesssolutions.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ocwellnesssolutions.com and send your item to: 8220 Katella Ave, Suite C, Stanton, CA 90680 along with your original packing slip or a note containing: You full name, mailing address, email address, order number and phone number.

Gifts

Shipping returns

To return your product, you should mail your product to: the address above.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Sales Tax will also be deducted.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please provide us with the tracking number.

Need help?

Lost or Stolen Packages

We use USPS or UPS for the shipping of our packages. We provide you with a tracking number sent to the email address that you placed the order with. We are not responsible for lost or stolen packages. If you are not going to be at your residence when your package arrives, please organize for it to be sent to an address where someone can receive the package.

Unfortunately, packages left out on a porch or in a mailbox can be stolen. We provide all tracking information via USPS so please check this information to see when you package is expected to be delivered.

If your package has not arrived, please check with your mailman to see when he delivered it.

If you reside in an area where mail theft occurs, please consider sending your package via UPS. A UPS delivery driver will most usually knock on your door and hand you the package in person.

We cannot be responsible for lost or damaged packages.